The very low NPS score and negative feedback was the driving factor in our discussion to pull the product off the market. Goal NetPromoter score for Synergy 3 Alpha Mistakes in Synergy 2 NPS was measured too lateĪlthough we now know the NetPromoter score (NPS) for Synergy 2, we started recording this score too late (after we started selling it, when the negative feedback started to pour in). Are you familiar with a NetPromoter score? Until then, I thought we should reflect on the mistakes that were made in Synergy 2, and share with our users how we plan to not repeat these mistakes in Synergy 3. We have already started accepting alpha testers for Synergy 3 ( register to be an Alpha tester) and will be announcing the first alpha version very soon (I am so excited to show you what the new team has come up with). I am pleased to say that development of the new version is coming along well, and our choice of people and technology for Synergy 3 has accelerated the development process, producing great results so far which we're excited to share with you (hopefully this year). Shortly after, we decided not to continue with the development of Synergy 2 due to poor design.Īfter two years of intensive user experience (UX) research, in May 2020, we announced Synergy 3 (along with free upgrades for most users). The new version was nowhere near ready, so we took it off general sale and went back to the drawing board, then began the process of issuing refunds to Synergy 2 customers. Two years ago, in May 2018, we decided to go back to beta with Synergy 2 (just 6 months after launching in Nov 2017).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |